If you are a visitor to one of our Websites or an Awio client ("Client") who registers or signs in to one of our websites, we may collect the following information about you which may include information that can itself be used to identify and/or contact you ("Personally Identifiable Information"):
We also automatically collect certain information via technology:
We may create anonymous data records from personal information by excluding information (such as your name) that makes the data personally identifiable to you. We reserve the right to use anonymous data for any purpose and disclose anonymous data to third parties in our sole discretion.
Our Clients may use customized and proprietary code, software and/or services ("Service(s)") to obtain information regarding the activities that users engage in while visiting their web pages ("Client Data"). When a user visits a website that uses Awio's Services, code contained on the website contacts Awio's servers and enables Awio to collect Client Data. Some Clients may also use their own code to obtain Client Data and then send such information to Awio's servers. Client Data may include Personally Identifiable Information, including, but not limited to, the types of information listed above.
Client Data is stored on Awio's web servers and databases (including those hosted on third party servers on behalf of Awio) for use in performing analysis, producing reports, and providing notifications or other services for the applicable Awio Client. In addition, Awio itself uses Awio's services in order to obtain insights into visitors' activities on its own Websites.
Awio's collection and analysis of Client Data helps our Clients to understand and improve their websites, to understand and improve their marketing campaigns, and to identify, investigate and deter fraudulent, illegal or unauthorized activity. Awio's Clients determine the types of Client Data that are sent to Awio's servers for analysis. This data may include or be linked to Personally Identifiable Information depending on how the Client uses Awio's Services on its website(s).
Awio's Clients are contractually prohibited from sending personally sensitive Client Data (e.g. personal health information, political opinions, religious or philosophical beliefs) to Awio and Awio does not knowingly receive such data.
In addition, Awio may collect certain information about a Client's visitor automatically, including: the Operating System (OS) running on their device, Internet Protocol (IP) address, geo location based on their IP address, Internet service provider (ISP), access times, browser type and version, screen size, language, and the website they visited before Client's website. We also collect information about what files viewed on Client's website (HTML pages, graphics, etc), what links they've clicked on and what page elements they've interacted with. Such information may be collected and shared with the Awio Client even though not specifically requested by the Client.
We use the information collected through our site to:
Except as described in the "Who We Share Information With" section below, Awio never sells or shares any Client Data with individuals or companies other than the specific Client whose website transmitted the Client Data to Awio. Clients may direct us to automatically share their Client Data with their sub-processors, such as the Client's email marketing service provider.
Awio does not link any Personally Identifiable Data across multiple, different websites that are operated by different Clients, nor does it use any Client Data for purposes of behavioral advertising. However, Awio may analyze Client Data in the aggregate for purposes of internal research and/or to determine overall trends or metrics concerning how users are engaging with websites, and may report such general trends publicly, without disclosing any Client Data.
We may share your information with third-party business partners for the purpose of enhancing our products and services. We may share the names and logos of current clients with prospective clients, or on our website. If you do not want us to share your personal information with these companies, contact us at the contact information below.
We may share your information with third parties who provide services on our behalf to help with our business activities. These companies are authorized to use your personal information only as necessary to provide these services to us. These services may include:
In certain situations, Awio may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose your personal information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, when we believe there is a violation to our Terms of Service, to protect your safety or the safety of others, to investigate fraud, or respond to a government request.
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. We restrict access to personal information to Awio employees, contractors and agents who need to know that information in order to operate, develop or improve our service. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
If you have any questions about the security of your personal information, you can contact us at the contact information below. We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements.
Upon request Awio will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by logging into your account or by contacting us at the contact information below. We will respond to your request within a reasonable timeframe. In certain circumstances we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing a service.
With respect to our analytics platform and other services Awio provides to clients, Awio acknowledges that you have the right to access your personal information. Awio has no direct relationship with the individuals whose personal information it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his or her query to the Awio's client (the data controller). If requested to remove data we will respond within a reasonable timeframe. In certain circumstances we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing a service.
Awio offers choices and means to limit the use and disclosure of your personal data:
You may opt out of being tracked by Awio's website analytics services, both on Awio websites and on Client websites, by using the buttons below:
Our Sites and Services are not directed to children under 13. We do not knowingly collect personally identifiable information from children under 13 or from websites that are targeted to children under 13. If you are under 13, please do not attempt to register or send any information about yourself to us, including your name, address, telephone number, or email address. If a parent or guardian becomes aware that his or her child has provided us with personally identifiable information without their consent, he or she should contact us as provided below. If we become aware that a child under 13 has provided us with personally identifiable information, we will delete such information from our servers.
The California Consumer Privacy Act ("CCPA") provides consumers with specific rights regarding their Personal Information. You have the right to request that businesses subject to the CCPA (which may include our clients with whom you have a relationship) disclose certain information to you about their collection and use of your Personal Information over the past 12 months. In addition, you have the right to ask such businesses to delete Personal Information collected from you, subject to certain exceptions. If the business sells Personal Information, you have a right to opt out of that sale. Finally, a business cannot discriminate against you for exercising a CCPA right.
When offering services to its clients, Awio acts as a "service provider" under the CCPA and our receipt and collection of any consumer Personal Information is completed on behalf of our clients in order for us to provide the Service. Please direct any requests for access or deletion of your Personal Information under the CCPA to the client with whom you have a direct relationship.
Consistent with California law, if you choose to exercise your applicable CCPA rights, we won't charge you different prices or provide you a different quality of services. If we ever offer a financial incentive or product enhancement that is contingent upon you providing your Personal Information, we will not do so unless the benefits to you are reasonably related to the value of the Personal Information that you provide to us.
Awio commits to resolve any complaints about your privacy and our collection, use, or disclosure of your personal information. If you have any inquiries or complaints regarding this Policy, you should first contact Awio at:
Email: [email protected]
Postal mail: Awio Web Services LLC, 6608 Truxton Ln, Raleigh, NC 27616
Awio has further committed to refer unresolved privacy related complaints to an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, you may visit JAMS for more information or to file a complaint, free of charge. To facilitate fast and convenient resolution of complaints, you agree to participate in on-line dispute resolution through JAMS Online Mediation (Endispute).